Your voice matters
At Hero, openness and transparency are the bedrock of our culture. They are rooted in our company values that lie at the heart of all that we do.
We believe that our people (and those external to our company) should have the right to raise concerns and report instances of misconduct, anonymously and without fear of retaliation. By upholding our people’s freedom to raise concerns we are empowering them to safeguard our culture of openness and high ethical standards.
How it works
The online platform allows Hero employees and external partners to report cases they believe are abusive, be it harassment, misconduct, bribery, unethical behavior, or corruption. This tool can also be used in situations whereby people believed they were not treated correctly because of their gender, race, nationality, religion, or other reason.
Clicking on the appropriate links on this page or scanning the QR code allows you to file a report, highlighting your complaint. This will be received by an independent external party and evaluated. If a case of abuse is suspected, investigations will be launched at the company.
“We want to not just talk the talk, but walk the walk. SpeakUp® is an important tool to help you if you feel you were the subject of any misconduct, or if you know of irregularities but do not know where to turn. No abuse will be tolerated.”
Anne Ferbus
Chief People Officer Hero Group
You can access the SpeakUp® site by clicking the link below or scanning the QR code. Before accessing the site, please read our Governance & Privacy Policy
Important
The SpeakUp® platform must only be used for cases involving:
- Fraud
- Bribery and corruption
- Anti-trust / competition laws
- Potential or alleged criminal offenses
- Product safety / transportation safety
- Serious employee grievances such as mobbing, discrimination, sexual harassment, addictions
- Similar serious cases
We love hearing from you. However, if you have a complaint that does not regard misconduct but concerns matters such as out-of-stock products, new marketing ideas, a supplier not having a contract renewed, employees having to deal with a faulty coffee machine or similar, please do not reach us through the SpeakUp® channel but rather contact us on the country / region / entity email addresses (right).
Please note that any such reports received through SpeakUp® will be deleted and not processed.
Last resort principle
We take the wellbeing of our people and external partners very seriously. This is why we have introduced the SpeakUp® tool across all our geographies. SpeakUp® should only be used as a last resort, meaning there is no other option, and where confidentiality and anonymity are paramount.
For colleagues, we recommend handling cases via their line or HR managers first. The same applies to external partners, who are asked to handle any issues directly with their local representatives initially.
If these attempts do not work, then SpeakUp® should be used as a last resort.